Hyper-converged solution at Douglas MacMillan Hospice ensures critical patient data is always available

The charity, Douglas Macmillan Hospice, known as Dougie Mac offers range of palliative care services across the North Staffordshire area for patients with progressive advanced diseases and a limited life expectancy. Steve Ledoux is Dougie Mac’s  Head of IT, “Continuous availability of medical data is a critical requirement for the Hospice and following a number of power outages in the area and the growing threat of ransomware, we recognised that our existing backup system was no longer capable of providing the level of data protection we needed.”


After a seeing a number of potential suppliers Steve turned to Synapse360 who proposed, that the Hospice re-purposed their ageing but still viable core infrastructure as a separate Disaster Recovery stack. Synapse360 also proposed that the core infrastructure be replaced by a high performing hyper-converged (HCI) platform from Dell EMC and VMware which fully integrated with existing core infrastructure, enabling a high performance DR solution.  The HCI platform would be installed at a different location, the Hospice’s Medical Centre which is served by a separate power supply. Additional protection would be provided by offsite backups to Synapse360’s own cloud backup service, providing Dougie Mac with highly resilient data protection.

“The solution optimised our existing assets helping us to reduce cost and it addressed all of our challenges.” Said Steve.

“It has provided us with highly resilient and secure data protection, eliminated a single point of failure and dramatically improved application performance, backups that used to take 24 hours to complete can now be done in 35 minutes.”


The HCI solution has a small footprint enabling the platform to fit into the limited space available at the Medical Centre and is easily scalable, extra capacity can be added on a disc by disc basis. Whilst small in size, the platform is also high performing and has greatly improved the end user experience.  For Disaster Recovery, the new system can deliver Recovery Point Objectives of 15 minutes with an almost instant Recovery Time Objective.


“Synapse360 didn’t barge in trying to sell us a lot of un-necessary kit. They took the time to understand our challenges and our organisation. The result is a solution that addresses all of our pain points, works extremely well and is great value - a perfect fit for us."


“The Synapse360 team were understanding, attentive and delivered the solution quickly and effectively.” Synapse360 helped us ensure that patient safety is not put at risk.” Said Steve.

Find out more about the work of the Hospice here


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Synapse360 took the time to understand our challenges and our organisation. The result is a solution that addresses all of our pain points, works extremely well and is great value.

Douglas Macmillan Hospice

Steve Ledoux, Head of IT

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