Keeping 14.5m passengers happy

Critical IT infrastructure at London Luton Airport is supported by Synapse360

No downtime at the UK’s 5th largest airport
London Luton Airport is the fifth largest in the UK. In 2016, 14.5million passengers travelled through the airport and this number is expected to reach 20 million by 2020.

To help those passengers get to their destinations, IT services need to be always on. Critical services are underpinned by IT such as baggage handling, flight information and car parking. With an average of almost 40,000 passengers per day, if either of those systems went down, there would be chaos and the airport would be forced to close.

Thanks to the endeavours of the IT team and Synapse360 that situation has not arisen.

Following a competitive tender in 2013, Synapse360 won the contract to support the airport’s critical IT infrastructure. Our client’s Information Technology and Services Manager said, “We felt that we weren’t getting the best service from our incumbent supplier and Synapse360 offered the best combination of expertise, support, ability to respond and value.”

Synapse360 provides a full package of support services called Foresight to London Luton Airport including 24 x 7 monitoring, 24 x 7 incident management, and configuration and patch management. Synapse360 also undertake regular infrastructure healthchecks to identify and mitigate any problems.

Foresight is great name for the service. The pro-active nature of the monitoring has meant that there hasn’t been any downtime, since they started supporting us. That’s 0 seconds downtime in 3 years.

Alongside the support contact LLA has also drawn on Synapse360’s expertise in EMC and VMware technologies to get the maximum value out of their infrastructure investment and to upgrade elements of it to cope with increasing demand.

It’s important to have faith in the organisation that provides IT support, the consequences of downtime are not worth thinking about. Synapse360 have gone beyond our expectations and have proven themselves week in week out. That’s why they are a valued partner and that’s why we have chosen to extend their contract for another 3 years.

Why Synapse360

Synapse360 has over 17 years’ experience in infrastructure design and deployment. We are one the UK’s leading providers of converged infrastructure solutions and Synapse360 are fully accredited with Dell-EMC, VMware and Cisco.

To start your infrastructure transformation, please contact us for a no-obligation assessment.

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Synapse360 took the time to understand our challenges and our organisation. The result is a solution that addresses all of our pain points, works extremely well and is great value.

Douglas Macmillan Hospice

Steve Ledoux, Head of IT

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