Backup & Recovery

We manage backup and recovery across public cloud, private cloud, and on-premise infrastructure. ensuring data is protected and recoverable when needed.

Part of Recovery Confidence. one of four outcomes you get with Adaptive Cloud.

The Challenge

Backup & Recovery provides:

  • Managed backup across all infrastructure
  • File recovery tested regularly
  • Application recovery tested annually
  • Evidence for audits and compliance

HOW IT WORKS

  1. Design backup based on workload criticality
  2. Implement and configure backup across all infrastructure
  3. Monitor backup jobs 24/7 with automated alerting
  4. Test recovery (file recovery regularly, application recovery annually)
  5. Report results with documented evidence

What you get:

  • Encrypted backup with protected storage
  • Defined retention policies
  • Tested recovery (not assumed)
  • 24/7 automated monitoring with P1 emergency response
  • Business hours support (9-5 Mon-Fri)

Optional: Sovereign backup storage in UK data centres for organisations with specific compliance needs.

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WHO THIS IS FOR

  • Backup across multiple infrastructure types (public cloud, private cloud, on-premise)
  • Regular recovery testing (not just backup monitoring)
  • Evidence for auditors and compliance
  • Managed service (not DIY backup management)

Common starting points:

  • Audit requiring proof of backup testing
  • Backup fragmented across multiple tools
  • Recovery hasn't been tested recently
  • New compliance requirements

why synapse

Things you need to know

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How often should we test backup?

Industry best practice varies by system criticality:

File/folder recovery: Regularly

Application stack recovery: Annually

Full DR exercise: Annually

Regular testing ensures recovery works when needed. not just that backups exist.

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Where is backup stored?

Secure UK data centres with enterprise storage infrastructure. Optional: Sovereign UK and Crown Dependency facilities for compliance needs.

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What's the difference between backup and disaster recovery?

Backup protects data. Disaster recovery protects applications. Most organisations need both. See Recovery Confidence for complete explanation.

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What does 24/7 support include?

Business Hours (9-5 Mon-Fri):

  • Account manager access
  • Technical support
  • Change requests

24/7 Coverage:

  • Automated monitoring and alerting
  • P1 emergency on-call response
  • Recovery coordination for critical incidents

Not a 24/7 NOC. automated monitoring with emergency escalation for critical issues.

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