Backup & Recovery

We manage backup and recovery across public cloud, private cloud, and on-premise infrastructure. ensuring data is protected and recoverable when needed.

Part of Recovery Confidence. one of four outcomes you get with Adaptive Cloud.

The Challenge

Backup & Recovery provides:

  • Managed backup across all infrastructure
  • File recovery tested regularly
  • Application recovery tested annually
  • Evidence for audits and compliance

HOW IT WORKS

  1. Design backup based on workload criticality
  2. Implement and configure backup across all infrastructure
  3. Monitor backup jobs 24/7 with automated alerting
  4. Test recovery (file recovery regularly, application recovery annually)
  5. Report results with documented evidence

What you get:

  • Encrypted backup with protected storage
  • Defined retention policies
  • Tested recovery (not assumed)
  • 24/7 automated monitoring with P1 emergency response
  • Business hours support (9-5 Mon-Fri)

Optional: Sovereign backup storage in UK data centres for organisations with specific compliance needs.

WHO THIS IS FOR

  • Backup across multiple infrastructure types (public cloud, private cloud, on-premise)
  • Regular recovery testing (not just backup monitoring)
  • Evidence for auditors and compliance
  • Managed service (not DIY backup management)

Common starting points:

  • Audit requiring proof of backup testing
  • Backup fragmented across multiple tools
  • Recovery hasn't been tested recently
  • New compliance requirements

why synapse

Things you need to know

How often should we test backup?

Industry best practice varies by system criticality:

File/folder recovery: Regularly

Application stack recovery: Annually

Full DR exercise: Annually

Regular testing ensures recovery works when needed. not just that backups exist.

Where is backup stored?

Secure UK data centres with enterprise storage infrastructure. Optional: Sovereign UK and Crown Dependency facilities for compliance needs.

What's the difference between backup and disaster recovery?

Backup protects data. Disaster recovery protects applications. Most organisations need both. See Recovery Confidence for complete explanation.

What does 24/7 support include?

Business Hours (9-5 Mon-Fri):

  • Account manager access
  • Technical support
  • Change requests

24/7 Coverage:

  • Automated monitoring and alerting
  • P1 emergency on-call response
  • Recovery coordination for critical incidents

Not a 24/7 NOC. automated monitoring with emergency escalation for critical issues.