Housing associations carry I.T. responsibility that most sectors simply do not. When systems fail, it is not a helpdesk issue, it affects residents, services, and the people who depend on them.

In this conversation, Synapse's Andy Twiggs sits down with Adam Watson, Head of I.T. and Infrastructure at Bernicia, a housing association managing over 14,000 homes and supporting more than 60,000 residents across the North East, to talk about what modern I.T. leadership really looks like under that kind of pressure.

They cover the cyber threat landscape, the realities of legacy infrastructure, what genuine resilience preparation looks like, and what organisations should actually expect from a managed service partner.

It is an honest conversation worth your time.