To craft straightforward solutions to complex IT challenges, you need the right people
Our people are can-do experts, problem-solvers and solution-finders with a depth of experience across on-premise, cloud, and managed services.
They’re always on hand with simple, clear advice that gets quick results, ready to guide you every step of the way.
Responsible for delivering and reporting on business goals to ensure growth and success, Stephen connects our can-do people and portfolio for our customers.
“We’ve traditionally been quite a small team of experts, but since joining the MT Group, it has been a privilege to be part of a larger team and the new challenges & opportunity it brings.”
As a member of the Synapse360 team for over 14 years, Stephen has a deep understanding of our customers’ need for digital simplicity, and ensures the team deliver uncomplicated solutions.
As CTO, John is a trusted contributor to the growth of the business. He leads Synapse360’s technical vision by ensuring our products and services are best-in-class and able to drive success.
John has been a member of the Synapse360 team for over ten years and has been responsible for creating and developing our flagship products.
“I am lucky to work with some great people and excited to be part of the next exciting phase of growth.”
Steve is responsible for the continuing growth of Synapse360 in the UK. Driven to succeed, Steve was appointed UK Business Manager over a year ago and has been part of the team for over 10 years.
During the last 12 months Steve has been focused on developing a strong team to ensure smooth operations and solid customer support.
“The Synapse360 team are exactly that: a team! We face challenges together and celebrate our successes together.”
Matt has been a driven member of the Synapse360 team for over 20 years. His responsibilities include shaping development plans to enable the business to achieve its sales goals.
He also leads and motivates his team to ensure clients receive the best possible service. Responsible in ensuring growth, Matt knows that it all starts with happy colleagues.
“I take pride in everything we do as a team, it’s key to keeping clients happy”
Working closely with the Synapse360 team and its customers, Colin’s work is centred around improving the value and experience of our services.
Colin has been a part of the team for 13 years, and during that time he’s strived to make sure every customer gets the best from their IT and support.
“Every day there’s always a reason to smile – whether that’s the team’s humour, or their creativity in solving complex challenges!”
Phil is motivated to ensure Synapse360 customers are provided with a range of options delivered to an exceptional level of service.
He’s focused on growing the business so it can become the go-to IT Managed Services provider in the UK.
As a new member of the team, he is inspired by the Synapse360 colleagues, describing them as approachable experts.
“The people are great. I’ve only been here a short time and have already been made to feel part of the family – even whilst working remotely!”
Paul has been part of the Synapse360 team for over 13 years. He successfully supports the business to ensure all financial reports and data are accurate and compliant.
Responsible for the company’s end-to-end finance function, Paul oversees the accounting process, including payroll, and both accounts payable and receivable.
“There is a great team of people at Synapse360. While every day might be different, the team remains the same.”
Mike takes care of all aspects of marketing across Synapse360, from branding, to lead generation and beyond.
Over his eight-and-a-half-year tenure, Mike has worked hard to ensure the skills, strengths, and successes of the team are promoted. He is focused on understanding the challenges our customers face; insights which are invaluable in improving our services.
“It’s such a great team to be a part of – and making sure their expertise is reflected in our marketing is one of the best parts of my role.”
One of our most prized values is expertise and our Delivery and Operations team have it in spades. Every expert is fully trained and holds all the appropriate vendor qualifications relevant to their role, and they’re at the top of their game, with many having contributed to our Microsoft Gold and VMware Master Accreditations.
That means they’re resourceful. It’s rare, but from time to time, things happen outside our control. Our Delivery and Operations team’s can-do, customer-first focus guarantees a solution, fast. Each member is usually thought of as an extension of their customer’s own IT team, and as a business, Synapse360 has been recognised as providing excellent service, meaning we are both ISO2000 and ISO27001 accredited.
Our focus is on delivering an exceptional service, always, and behind our Delivery and Operations teams we have Customer Success Management experts whose focus is to provide the guidance, resource management support and additional customer engagement to support your success. This process works well for our customers, most of whom have longstanding relationships with us.
Your success is ours. That’s why our can-do Customer Success Management team works in partnership with our customers and vendor partners to ensure excellent communication at every stage, quickly identifying and solving any issues.
Alongside our technical teams, our Sales and Marketing experts are with you every step of the way. From initial engagement, through migration, to ensuring your continuing satisfaction, our experienced and understanding account managers are can-do people.
They’re ready to go the extra mile to ensure any problems are solved and that you are kept informed of relevant new technologies that will enhance your business. We don’t flip our account managers after a sale is made, so you benefit from continuity; someone that understands your business and is empowered to help you address your challenges.
