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Our People

To craft straightforward solutions to complex IT challenges, you need the right people

Meet the can-do team

Our people are can-do experts, problem-solvers and solution-finders with a depth of experience across on-premise, cloud, and managed services.

They’re always on hand with simple, clear advice that gets quick results, ready to guide you every step of the way.

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Steve Douglas
Managing Director

John Pickford
Chief Technology Officer

Phil Baker
Head of Commercial

Steve Lamb
Head of UK Business

Colin Kissack
Head of Customer Success

Peter Faragher

Peter Faragher
Head of Technical Services

Delivery and Operations

One of our most prized values is expertise and our Delivery and Operations team have it in spades. Every expert is fully trained and holds all the appropriate vendor qualifications relevant to their role, and they’re at the top of their game, with many having contributed to our Microsoft Gold and VMware Master Accreditations.
That means they’re resourceful. It’s rare, but from time to time, things happen outside our control. Our Delivery and Operations team’s can-do, customer-first focus guarantees a solution, fast. Each member is usually thought of as an extension of their customer’s own IT team, and as a business, Synapse360 has been recognised as providing excellent service, meaning we are both ISO2000 and ISO27001 accredited.

Customer Success Management

Our focus is on delivering an exceptional service, always, and behind our Delivery and Operations teams we have Customer Success Management experts whose focus is to provide the guidance, resource management support and additional customer engagement to support your success. This process works well for our customers, most of whom have longstanding relationships with us.

Your success is ours. That’s why our can-do Customer Success Management team works in partnership with our customers and vendor partners to ensure excellent communication at every stage, quickly identifying and solving any issues.

Contact us

Discover more about what we can do for you.

Get in touch