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Customer Stories
Proof in Practice: Customer Stories
Proof in Practice: Customer Stories
At Synapse360, we aim to make your experience with us as seamless as possible. Below, you'll find answers to some of the most common questions about our services and solutions. Whether you're exploring our IT offerings or need help getting started, we're here to help.
What does Synapse do?
Synapse provides cloud, IT, and data protection solutions to help businesses improve performance, security, and scalability. We specialise in cloud migration, managed IT services, data protection, and cyber security.
What industries do you work with?
We work with a wide range of industries, including finance, healthcare, legal, manufacturing, and retail. Our solutions are tailored to meet the specific needs of each sector.
Where is Synapse based, and do you serve international clients?
We are based in Manchester in the UK and primarily serve businesses across the country. However, we also work with international clients, depending on their needs.
How do I get started with Synapse?
You can get started by contacting us for a free consultation. We’ll discuss your IT challenges and recommend the best solutions for your business.
What cloud services does Synapse offer?
We provide public, private, and hybrid cloud solutions, including cloud hosting, cloud backup, and disaster recovery services.
How can Synapse help with cloud migration?
Our experts guide businesses through the cloud migration process, ensuring a smooth transition with minimal downtime and maximum security.
Do you offer hybrid cloud solutions?
Yes, we offer hybrid cloud solutions that combine the benefits of both private and public cloud environments for flexibility and security.
How does Synapse ensure cloud security?
We use advanced security measures, including encryption, firewalls, and continuous monitoring, to protect your data and cloud infrastructure.
What managed IT services do you provide?
We offer IT support, infrastructure management, network security, cloud monitoring, and disaster recovery as part of our managed IT services.
Can Synapse monitor and support my IT infrastructure 24/7?
Yes, our managed IT services include round-the-clock monitoring and support to ensure your systems are always running smoothly.
What are the benefits of outsourcing IT support to Synapse?
Outsourcing IT support helps businesses reduce costs, improve efficiency, enhance security, and gain access to expert advice without needing an in-house IT team.
How does your managed backup and disaster recovery service work?
We provide automated backups and rapid recovery solutions to minimise data loss and downtime in the event of a cyberattack, hardware failure, or other IT issue.
How does Synapse handle data backup and recovery?
We provide automated, encrypted backups and fast recovery options to ensure your data is protected and accessible when needed.
What happens if my business experiences data loss?
Our disaster recovery solutions help you restore lost data quickly, minimising downtime and ensuring business continuity.
Do you offer cloud-based disaster recovery solutions?
Yes, we offer cloud-based disaster recovery solutions that provide secure, off-site backups and rapid data restoration.
How much do your services cost?
Our pricing depends on the services you require. Contact us for a customised quote based on your business needs.
Do you offer flexible contracts or pay-as-you-go pricing?
Yes, we offer flexible pricing models, including monthly subscriptions and pay-as-you-go options.
Can I get a free consultation or trial of your services?
Yes, we offer a free consultation to assess your IT needs and recommend the best solutions for your business.
What kind of customer support do you offer?
We provide expert IT support, including remote assistance, on-site visits, and 24/7 monitoring, depending on your service package.
How can I contact Synapse for support?
You can contact us via phone, email, or our online support portal. Our support team is available to assist you with any IT issues.
Do you provide on-site support or is it all remote?
We offer both on-site and remote support,depending on the nature of the issue and your business requirements.
