Protecting Data Across Your Infrastructure

Backup & Recovery

We Handle Complexity, You Focus on Possibility.

At Synapse, IT isn’t just a back-office function—it’s the foundation for bold ideas and limitless possibilities. We don’t do one-size-fits-all solutions. Instead, we create future-proof strategies tailored to your business, on payment terms that suit you, so you can focus on growth, innovation, and making an impact. Let us handle the boring stuff, so you can transform the extraordinary into reality. We manage backup and recovery across public cloud, private cloud, and on-premise infrastructure. ensuring data is protected and recoverable when needed.

Part of Recovery Confidence. one of four outcomes you get with Adaptive Cloud.

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Speak to a Backup Specialist

The Challenge

Most organisations have backup. The question is: does recovery work?
Backup without testing is assumption. When data loss occurs, untested backup creates risk.

• Managed backup across all infrastructure

• File recovery tested regularly

• Application recovery tested annually

• Evidence for audits and compliance

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How It Works

We Manage backup End-to-End:

1. Design backup based on workload criticality

2. Implement and configure backup across all infrastructure

3. Monitor backup jobs 24/7 with automated alerting

4. Test recovery (file recovery regularly, application recovery annually)

5. Report results with documented evidence

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What You Get:

• Encrypted backup with protected storage

• Defined retention policies

• Tested recovery (not assumed)

• 24/7 automated monitoring with P1 emergency response

• Business hours support (9-5 Mon-Fri)

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Who Is This For?

Organisations that need:

• Backup across multiple infrastructure types (public cloud, private cloud, on-premise)

• Regular recovery testing (not just backup monitoring)

• Evidence for auditors and compliance

• Managed service (not DIY backup management)

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Common Starting Points:

• Audit requiring proof of backup testing

• Backup fragmented across multiple tools

• Recovery hasn't been tested recently

• New compliance requirements

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Where This Leads:

Backup is where many organisations start before expanding to complete Recovery Confidence.

Once backup is tested regularly, organisations naturally expand to:

Cyber Recovery: Validated restore from ransomware
Disaster Recovery: Application-level resilience

All three are part of Recovery Confidence. one of four outcomes you get with Adaptive Cloud.

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Why Synapse?

WHY SYNAPSE

Proven backup and recovery for critical environments

Dell Titanium Partner (private cloud backup expertise)
24/7 automated monitoring with P1 emergency response
Regular testing with documented evidence
Managed storage for backup targets
NPS +66, CSAT 4.5/5

Trusted by:

Airports and transport infrastructure
Healthcare and NHS trusts

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Synapse CLIENTS

Trusted By

Things you need to know

Common Quetions

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How often should we test backup?

Industry best practice varies by system criticality:

File/folder recovery: Regularly

Application stack recovery: Annually

Full DR exercise: Annually

Regular testing ensures recovery works when needed. not just that backups exist.

Where is backup stored?

Secure UK data centres with enterprise storage infrastructure. Optional: Sovereign UK and Crown Dependency facilities for compliance needs.

What's the difference between backup and disaster recovery?

Backup protects data. Disaster recovery protects applications. Most organisations need both. See Recovery Confidence for complete explanation.

What does 24/7 support include?

Business Hours (9-5 Mon-Fri):

• Account manager access

• Technical support

• Change requests

24/7 Coverage:

• Automated monitoring and alerting

• P1 emergency on-call response

• Recovery coordination for critical incidents

Not a 24/7 NOC. automated monitoring with emergency escalation for critical issues.

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Get Started

Speak to a Backup Specialist

WHERE TECHNOLOGY MEETS POSSIBILITY