Thirteen Housing is home to over 34,000 families across the North East and Yorkshire. With 1,600 people working every day to keep communities thriving, the organisation needed more than just “backups” and“ servers.” They needed certainty. Safety. The kind of confidence that means when life throws a curveball, the lights stay on, the calls get answered, and the doors never close.

The old patchwork of platforms, providers and “make do” systems wasn’t cutting it. Thirteen wanted simplicity. Speed. Reliability without excuses.

And that’s where we came in.

The Difference We Made

• Recovery on rocket fuel: 160x faster than their old KPI.
• No margin for error: A recovery point of just 45 seconds, not 2 hours.
• Promises  kept: 100% SLA, never once missed.
• Costs Cut: Data costs cut by 70%.
• One Clear Path: 5 services pulled into 1 streamlined solution.

Don’t Just Take Our Word For It…

“Synapse was very responsive from the beginning. They proved the integration and recoverability in the POC. Everything was, ‘no problem’ even if the questions were out of scope of the project – very professional with no additional invoices.”
— Hassan Bahrani, Senior Network & Infrastructure Manager, Thirteen Housing

What We Delivered

For Thirteen, this wasn’t about tech. It was about trust. Together, we built a safety net that:

• Freed their teams from day-to-day firefighting.
• Kept data safe for the long haul - 3 years, guaranteed.
• Put  full recovery within 2 hours, every time.
• Gave them rewind-to-the-second control on their most critical applications.
• Delivered regular, disruption-free testing to prove it works.

The result?

Thirteen can focus on what matters: people and places. Not platforms and problems.

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