Synapse 360 Support Services provide rapid access to highly skilled and experienced technical support teams when you need them most, providing you with a single point of contact when something goes wrong or when technical advice and guidance is required across the hardware and software estate in your data centre. To log a service call please follow the procedures below, or click on the icons at the bottom of the page.
Please note calls are recorded for training and monitoring purposes.
i. Contact phone number if different from those registered.
ii. Required date for resolution
iii. Detailed description of the issue or activity – include details or the device/server/user, IP addresses, relevant passwords or where to find them, applications impacted and priority. You should receive and automated response with a Service Ticket Number. The Service Team will be notified and an appropriate resource assigned.
Periodically, it is necessary for us to carry out maintenance on our managed services. On those occasions when work is being undertaken we will endeavour to keep any disruption to service to a minimum.
If you are experiencing a real-time, operational issue with one of our services that is not described below, please inform us by email (firstname.lastname@example.org) or by calling +44 (0)1624 675911 to submit a service issue ticket. Please do not forget to specify your name and mail address when reporting the issue.
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Synapse360 has over 17 years’ experience in infrastructure design and deployment. We are one the UK’s leading providers of converged infrastructure solutions and Synapse360 are fully accredited with Dell-EMC, VMware and Cisco.
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