“There are many reasons I would recommend Synapse to other businesses. The simple answer is that they are exceptionally good at what they do – put simply, they deliver. Perhaps one of their secrets is the longevity of a good portion of their employees. I have been dealing with some of the guys at Synapse for 20 plus years and their knowledge of our systems and infrastructure has been so important over the years.”
M&P Legal are an innovative law firm providing high quality legal advice and services.. They are particularly well known for some niche legal areas and boast some very experienced practitioners in various fields.
Having been with Synapse360 since our inception in 1999, M&P Legal are one of our longest serving clients.
The Challenge
Back in the 90s, technology was significantly different to what is available today, but it was still evolving at a lightning pace. The team at M&P Legal recognised that to be at the top of its game and stay ahead of competitors, it needed to be able to embrace and encompass any new and evolving technologies.
As a long-established company servicing local and international clients with areas including litigation, employment, medical law, insolvency and commercial, it is imperative that the firm’s IT is speedy and reliable when pressing matters may arise.
The IT requirements for the business would have been too big of a job for a new role, but not enough to justify two roles – which is where Synapse360 came to the rescue.
The Solution
After an initial discussion, Synapse360 offered M&P Legal with a bespoke consultancy solution which catered to their specific needs.
As part of the fully serviced IT solution, Synapse360 are responsible for their systems and infrastructure.
As systems have developed over the past 25 years, Synapse360 also implemented a convenient helpdesk system to ensure clients can easily report any issues. This is a particular benefit for M&P Legal, as they expressed: “It provides clarity on who is dealing with the issue and enables both parties to keep a timeline.”
The Outcome
Following 25 years of a great working relationship, M&P Legal’s systems continue to be managed by Synapse360. As technology has evolved over the years, Synapse has aligned any advancements with M&P Legal’s business goals, ensuring that the requirements at a certain time are a suitable fit and at the forefront of IT.
Not only do the M&P Legal team appreciate the high level of services provided, but they also speak highly of the management of projects and issues, the convenient invoicing system, and the good nature of the Synapse team.
“Perhaps one of the best things about Synapse is that all the guys that work there seem inherently kind natured. I know that should not matter but it really has mattered over the years. There is no arrogance and I have never felt patronised given my limited knowledge.”
